Refund and Returns Policy

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Return, Refund & Exchange Policy

At Golf Cart Gears, we understand that sometimes things don’t go as planned. That’s why we offer returns or exchanges for eligible items if they arrive damaged, defective, are incorrect, or if a warranty claim is required. Your satisfaction is important to us, and we’re here to make things right.

To ensure a smooth shopping experience, we encourage you to reach out to our team before placing an order. This helps confirm that you’re selecting the correct part for your golf cart and avoids any confusion.

Eligibility for Returns & Exchanges

We gladly accept returns or exchanges for eligible items under the following circumstances:

  • Damaged Items: If your item arrives damaged during shipping, we’ll make it right.
  • Defective Products: If a product doesn’t function as intended, we’ll take care of it.
  • Incorrect Items: If you receive the wrong part, we’ll send you the correct one.
  • Warranty Claims: If your product is covered by warranty and needs replacement or repair, we’ll assist you.

For all of the above situations, we’ll cover the shipping costs for returns or exchanges. In most cases, we may not need the part returned to us, but please do not dispose of the item before contacting us, as this could cause delays. We may require photos or videos of the issue, so your cooperation is appreciated. We’re here to help you receive the correct part and resolve any issues quickly.

Conditions for Returns

To be eligible for a return, we require the following:

  • The item must be in new condition, meaning it is unused and hasn’t been installed.
  • The item should be returned with all its components and in its original packaging.
  • An RMA number (Return Merchandise Authorization) is required for all returns. You can request an RMA by submitting the return request at the bottom of this page.
  • Incorrect Items: If you receive an incorrect item, we’ll need a photo of the packing slip and the item you received to process a replacement or refund.
  • Damaged or Defective Items: For damaged or defective items, please provide photos or videos within 48 hours of delivery for documentation. For defective products, we may also ask you to perform basic troubleshooting steps provided by the manufacturer. Please note, damage due to improper handling, installation, or abuse is not covered.

Return Process

  • If a return is required for items due to the issues mentioned above, we will provide a prepaid return label at no cost to you. You won’t have to pay return shipping fees for any error caused by us.
  • Replacements will be sent to you free of charge.

Incorrect Orders or Change of Mind

We understand that sometimes mistakes can happen when ordering parts. If you realize you’ve accidentally ordered the wrong part, please contact us as soon as possible so we can cancel the order before it ships. Most of our orders ship within one business day, and once an item has been shipped, we unfortunately no longer have control over the delivery.

Order Cancellation Timeline

Within 12 Hours: Customers may cancel their order up to 12 hours after it has been submitted. If you wish to cancel your order within this timeframe, please contact our customer service team immediately.
After 12 Hours: Once an order has been processed and more than 12 hours have passed since submission, we can no longer cancel the order.
Refund Policy for Canceled Orders

Credit Card Fees: If a customer cancels an order for any reason, we will issue a refund minus a 3% credit card processing fee. This fee is non-refundable, as it is charged by the credit card company to process payments and is passed directly to the customer.

In cases like this, it’s best to refuse the delivery upon arrival. However, please be aware that there will be a 25% restocking fee for regular items and a 35% restocking fee for batteries and LTL deliveries. This fee covers the labor costs associated with shipping the order and the shipping fees. Additionally, refused deliveries may take longer to be credited.

Non-Returnable Items

Certain items are non-returnable under any circumstances. These include:

  • Made-to-Order Items
  • International Orders placed outside of the continental US
  • On-Board Computers
  • Closeout Items
  • Sale Items: All sales are final
  • Other non-returnable items will be clearly stated on the product page.

Processing Time for Returns

It typically takes 10-15 business days for regular returns to be tested, reviewed, and credited. For items returned under warranty consideration, the process may take up to 30 days.

Final Thoughts

We truly appreciate your understanding and cooperation. Our goal is to ensure that you have the best possible experience, and we’re always here to assist you with any concerns or questions. Please bear with us through the process, and we’ll make sure you receive the correct parts for your golf cart!